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Travel Disruption Hub

Flight Problems & Travel Disruption Help

From delayed flights to cancellations, missed connections, denied boarding, baggage problems, and airport disruption, find the guide that matches what happened.

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Your next practical step

Flight disrupted. What should you do next?

Find the guidance to check, the evidence to keep, and a direct route to the airline. This is general information, not a claim submission or an eligibility decision.

No names, booking codes or documents.
Selections and checklist ticks stay on this page and reset when you leave or reload.

Read the starting points without using the guide

My flight was delayed

Start with support while you wait, then record the final arrival time.

Open the detailed guidance

My flight was cancelled

Decide whether you still need to travel before choosing a refund or replacement flight.

Open the detailed guidance

I was refused boarding

The reason for refusal and whether you volunteered to give up your seat matter.

Open the detailed guidance

I missed a connecting flight

Check the booking arrangement before assessing the whole journey.

Open the detailed guidance

My baggage is missing or damaged

Use the airline's baggage reporting process, not a flight-delay compensation form.

Open the detailed guidance

I missed departure because of queues or late arrival

A missed departure is not automatically airline denied boarding.

Open the detailed guidance

I need help identifying the problem

Collect the airline's explanation and match it to the event that changed your trip.

Open the detailed guidance

Choose the airline's own claim channel

These are official, non-affiliate links. Use the channel matching your request: compensation, ticket refund, expenses and baggage are not interchangeable. Check the operating airline first.

Browse guidance for other airlines
Sources, review date and limits

Sources checked . This is a limited informational guide, not a lawyer-reviewed determination. Historic flights, complex connections, overseas territories and local rules can require individual review. It does not assess cause, distance, notice exceptions, limitation periods or previous payments.

Find the guide that matches your situation

Each guide explains the practical next steps and the evidence worth keeping for that specific disruption.

Delayed Flight Delay guide

Learn what to do during a long delay, what support you may be owed, and when compensation may be possible.

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Cancelled Flight Cancellation guide

Understand rerouting, refunds, and the steps to take when your journey is cancelled.

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Missed Connection Connection guide

See what happens when one disruption causes you to miss a connecting flight on the same booking.

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Denied Boarding Boarding guide

Review your rights if you were refused boarding despite having a valid booking.

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Overbooked Flight Overbooking guide

Learn what to do if the airline sold too many seats and you were bumped from the flight.

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Baggage Problem Baggage guide

Check what to do when baggage is lost, delayed, or damaged during air travel.

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Airport Strikes & Disruption Airport guide

Understand what airport disruption can mean for compensation, care, rerouting, and evidence.

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What to check first

Useful signals
  • Final arrival delay or cancellation notice.
  • Whether the airline controlled the cause.
  • Route coverage under EU261, UK261, or ECAA-style rules.
  • Written proof from the airline, airport, or booking app.
Needs caution
  • Severe weather, ATC, or airport-wide disruption.
  • Separate bookings for connecting flights.
  • Voluntary vouchers or seat changes.
  • No receipts or screenshots for expenses and timing.

What to do next

  1. Pick the closest problem type

    Delay, cancellation, baggage, denied boarding, and missed connection cases each use different rules.

  2. Save evidence before it disappears

    Keep boarding passes, airline messages, airport-board screenshots, receipts, and actual arrival records.

  3. Check route coverage

    The departure airport, arrival airport, operating carrier, and region decide which rights may apply.

  4. Use the checker when unsure

    The checker is the fastest way to narrow the issue before reading the detailed guide.

Frequently asked questions

Which flight problem should I start with?
Start with the event that changed your journey: delay, cancellation, denied boarding, baggage, or missed connection. If several apply, use the checker first.
Can airport disruption still lead to compensation?
Sometimes, but airport-wide disruption often needs careful review. Airline-controlled rotation, crew, or technical issues are treated differently from weather, security, or ATC events.
What evidence should I keep?
Save your booking confirmation, boarding pass, airline messages, airport screenshots, receipts, rerouting details, and the final arrival time.

Not sure which problem applies? Start with the checker and use your disruption details to narrow the next step.

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