Who We Are
FlyClaimer is an independent passenger-rights information and referral website. We publish practical guidance to help you understand a disruption, organise evidence and choose who to contact next. We are not an airline, regulator, law firm or claims-handling service.
Our coverage includes EU, UK and US passenger rights, with a particular focus on Western Balkans journeys. A country's location in Europe does not mean identical rules apply to every route. The operating airline, direction of travel, booking and flight facts matter.
FlyClaimer Editorial Team is our collective publishing byline, not an individual professional credential. Our editorial policy explains authorship, AI assistance, source checking and corrections.
How FlyClaimer Works
Find the Relevant Guidance
Start with your country or route and the disruption. Keep refunds, assistance, expenses and compensation as separate questions.
Prepare Your Next Step
Our next-step guide offers route pointers, an evidence checklist and official airline links without asking for personal booking details. It is not an eligibility decision.
Choose Direct Contact or a Partner
You can contact the airline yourself. The optional checker uses AirHelp through Travelpayouts; any claim service you choose is governed by that provider's terms.
What You Can Use Our Guides For
- Identify the rule and official information relevant to a delay, cancellation, denied boarding, missed connection or baggage problem.
- Keep a clearer record of the flight, airline messages, offered alternatives and necessary expenses.
- Understand which questions to ask when an airline gives a vague explanation.
- Compare direct-airline steps with optional paid help, without treating a referral as a promise of compensation.
How to Read Our Content
Sources You Can Check
Recent source-led updates link to regulations, judgments, regulators or the provider's own process. Our methodology explains how evidence and examples should be used.
Visible Limits
A guide is not a decision about your case. A collective byline or update date does not imply a qualified lawyer has checked every page. Complex deadlines and disputes need appropriate professional advice.
Corrections That Matter
If wording looks wrong or outdated, send the page URL and relevant source. Please do not send passports, payment details or private claim documents for an editorial correction.
How We Make Money
Our guides are free to read. FlyClaimer may receive a commission from partner referrals, including the AirHelp checker delivered through Travelpayouts and optional travel-service links.
A claim provider can charge its own service or success fee. A free initial check does not mean compensation recovery is free. Read the revenue explanation, affiliate disclosure and AirHelp's current fees before choosing a service. We do not negotiate with airlines or collect compensation on your behalf.
Start With Your Flight
Use the next-step guide for general direction, or open the optional AirHelp checker. Eligibility and outcomes depend on the specific flight and applicable rules.
Check My Flight