EasyJet Compensation: Claim Up to €600 for Delays and Cancellations
If your EasyJet flight was disrupted, you are protected by UK and EU law. Whether it was a late arrival or a last-minute cancellation, you could be entitled to fixed financial compensation of €250, €400, or €600 per passenger.
Pro Tip: These rights apply to all major airlines operating in Europe. If your EasyJet flight departed from a UK or EU airport, the airline is legally required to compensate you for significant delays.
EasyJet Compensation Calculator: How much are you owed?
The amount of compensation is determined by the flight distance and the length of the delay. It is not tied to the price you paid for your ticket.
| Flight Distance | Arrival Delay | Compensation |
|---|---|---|
| Under 1,500 km | 3+ Hours | €250 (£220) |
| 1,500 – 3,500 km | 3+ Hours | €400 (£350) |
| Over 3,500 km | 3 – 4 Hours | €300 (£260) |
| Over 3,500 km | 4+ Hours | €600 (£520) |
Rejected by EasyJet? 3 Common Reasons (and How to Fight Them)
Many passengers receive a standard rejection letter when they first apply. Here is how to handle the most common excuses:
1. “Extraordinary Circumstances” (Technical Issues)
Airlines often claim a technical fault is “extraordinary.” However, European courts have ruled that most technical problems are part of normal operations. Unless it’s a hidden manufacturing defect, you are likely still eligible.
2. “Crew Strike”
EasyJet may claim a strike prevents payment. If the strike involves EasyJet’s own staff (pilots or cabin crew), they are still liable. Only third-party strikes (like Air Traffic Control) are valid excuses for them.
3. “You Arrived Under 3 Hours Late”
Airlines calculate arrival time when the aircraft door opens, not when the wheels touch the tarmac. Always record the exact time the doors opened.
The 6-Year Deadline: How Long Do You Have to Claim Against EasyJet?
In England and Wales, you have up to 6 years from the flight date to start a claim. In Scotland, the limit is 5 years. This is a much longer window than for lost luggage claims, which must be filed within days.
EasyJet Delay: Your 2-Hour “Right to Care” Checklist
Once your delay hits the 2-hour mark, EasyJet must provide: Food & Drink vouchers, two phone calls or emails, and hotel accommodation if you are delayed overnight.
Frequently Asked Questions
How long does EasyJet take to pay compensation?
Legally, airlines should respond within 30 days. However, EasyJet’s processing time typically ranges from 4 to 12 weeks. If you haven’t heard back after 8 weeks, you can escalate the claim to an ADR (Alternative Dispute Resolution) body.
Can I get a refund and compensation at the same time?
Yes. If your flight is cancelled, you are entitled to a full refund of your ticket. If that cancellation happened with less than 14 days’ notice and wasn’t due to extraordinary circumstances, you are also entitled to statutory compensation (up to €600) for the inconvenience.
What if my EasyJet flight was diverted?
Divert flights are treated as delays. If your flight was diverted to another airport and you reached your final intended destination more than 3 hours late, you are eligible for compensation based on the distance of the original flight path.
Do I need my boarding pass to claim?
While a boarding pass is the best proof, you can still claim using just your 6-character Booking Reference (PNR) and your flight number. It is highly recommended to keep digital copies or screenshots of your boarding passes just in case.
Does EasyJet pay for missed connecting flights?
EasyJet is a point-to-point airline, meaning they do not officially “connect” flights. If you booked two separate EasyJet flights and a delay on the first causes you to miss the second, they are only liable for the delay on the first flight. However, if you booked a “Worldwide by easyJet” connecting flight, different rules may apply.
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