Last updated: 17 March 2026
Privacy Policy
1. Introduction
FlyClaimer (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in line with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the UK GDPR.
This Privacy Policy explains what personal data we collect, how we use it, who we may share it with, and what rights you have when you use https://flyclaimer.com.
FlyClaimer is an informational and referral website. We provide guidance about passenger rights and, in some cases, may refer users to third-party claim partners.
2. Personal Data We Collect
We may collect the following categories of personal data:
- Information you provide directly, such as your name, email address, phone number, flight details, booking references, and any message you send through our forms.
- Referral-related information, if you ask to be connected with a third-party claim partner.
- Technical and usage data, such as IP address, browser type, device information, pages viewed, and interaction data collected through cookies or similar technologies.
3. How We Use Your Data
We may use your personal data to:
- Respond to enquiries and support requests.
- Provide information about passenger rights and flight compensation topics.
- Operate and improve our website, content, and user experience.
- Manage referrals to third-party claim partners where requested or relevant.
- Maintain website security, prevent abuse, and troubleshoot technical issues.
- Comply with legal and regulatory obligations.
4. Legal Bases for Processing
Depending on the situation, we process personal data on one or more of the following legal bases:
- Consent – for example, where you consent to optional cookies or choose to submit information through a form.
- Legitimate interests – for operating, improving, and securing our website and services.
- Legal obligation – where processing is necessary to comply with applicable laws or lawful requests.
- Pre-contractual steps or contract – where needed to respond to a request you make or to facilitate a referral you have asked for.
5. How We Share Personal Data
We may share personal data with:
- Service providers who help us operate the website, such as hosting, analytics, email, or security providers.
- Third-party claim partners, but only where a referral is relevant or requested.
- Professional advisers, authorities, regulators, or law enforcement where required by law or to protect legal rights.
We do not sell personal data.
Where a third-party partner receives your information, that partner will usually act under its own privacy policy and terms.
6. Cookies and Analytics
We use cookies and similar technologies to:
- Make the website function properly.
- Remember preferences such as cookie choices.
- Understand how visitors use the website.
- Improve performance and content.
Where required, we ask for consent before placing non-essential cookies, such as analytics cookies. You can manage your choices through our cookie banner or your browser settings.
If you use Google Analytics or similar tools, you may want to name them specifically here.
7. International Transfers
Some of our service providers or partners may process personal data outside the EU or UK. Where that happens, we take steps to ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or equivalent lawful transfer mechanisms.
8. Data Retention
We keep personal data only for as long as necessary for the purposes described in this policy, including responding to enquiries, managing referrals, maintaining records, meeting legal obligations, resolving disputes, and enforcing agreements.
If no specific retention period applies, we decide retention based on the type of data, the reason we collected it, and any legal or operational need to keep it. :contentReference[oaicite:1]{index=1}
9. Data Security
We use reasonable technical and organisational measures to help protect personal data, including access controls, secure hosting, and encryption where appropriate. No method of transmission or storage is completely secure, but we work to reduce risk and protect the information we hold.
10. Your Data Protection Rights
Depending on your location and the circumstances, you may have rights to:
- Access your personal data.
- Correct inaccurate or incomplete data.
- Request deletion of your data.
- Restrict certain processing.
- Object to certain processing.
- Receive a copy of your data in a portable format, where applicable.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with your local data protection authority.
To exercise your rights, contact us at [email protected].
If you are in the UK, you can also complain to the Information Commissioner’s Office (ICO). If you are in the EU, you can contact your local supervisory authority. :contentReference[oaicite:2]{index=2}
11. Third-Party Websites
Our website may contain links to third-party websites or partner services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy notices before submitting personal data to them.
12. Contact Us
FlyClaimer
Email: [email protected]
Website: https://flyclaimer.com