Last updated: [8 August 2025]
1. Introduction
FlyClaimer (“we”, “our”, “us”) is committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://flyclaimer.com.
2. Information We Collect
We may collect the following information:
- Information you provide:
- When you submit a claim form: name, email address, phone number, flight details, booking references, supporting documents.
- When you contact us: name, email, message contents.
- Information we collect automatically:
- IP address, browser type, device type, pages visited, and other analytics data via cookies (see Section 6).
3. How We Use Your Information
We use your information to:
- Process and manage your flight compensation claim.
- Communicate with you about your claim status.
- Respond to your inquiries.
- Improve our services and website.
- Comply with legal obligations.
4. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Contract – to process your claim and provide requested services.
- Consent – for certain analytics and marketing cookies (you can withdraw consent anytime).
- Legal obligation – to comply with EU/UK regulations.
- Legitimate interests – to improve our services.
5. How We Share Your Information
We may share your data with:
- Our team and partner law firms handling your claim.
- Airlines, regulators, and courts if required to process your claim.
- Trusted service providers (e.g., hosting, email services, analytics).
We do not sell your data.
6. Cookies & Tracking
We use cookies to:
- Enable website functionality.
- Collect analytics (e.g., Google Analytics).
- Store your cookie preferences.
You can control cookies via our cookie consent tool or your browser settings.
7. Your Rights (EU/UK GDPR)
You have the right to:
- Access your personal data.
- Correct inaccurate data.
- Request deletion of your data (“right to be forgotten”).
- Restrict or object to processing.
- Data portability.
- Withdraw consent for cookies/marketing.
To exercise your rights, email us at info@flyclaimer.com.
8. Data Retention
We keep your data only as long as necessary for your claim or as required by law.
9. Data Security
We use SSL encryption and access controls to protect your personal data.
10. International Transfers
If we transfer data outside the EU/UK, we ensure it is protected with approved safeguards (e.g., EU Standard Contractual Clauses).
11. Contact Us
FlyClaimer
Email: info@flyclaimer.com
Website: https://flyclaimer.com