Help Center
Find answers to common questions about your flight compensation claim.
General
What types of flights are covered?+
We cover delays (3+ hours), cancellations, overbooking, and missed connections under EU/UK 261.
Do I need to be an EU/UK citizen?+
No, eligibility depends on flight route and airline, not your nationality.
What compensation amounts can I expect?+
Between €250 and €600 depending on flight distance and delay length.
Process
How long does a claim take?+
Most cases finish in 2–3 weeks, but complex cases may take longer.
What documents do I need?+
Boarding pass, booking confirmation, and any airline communication.
Do you contact the airline for me?+
Yes, our lawyers handle all communication and negotiations.
Can I claim for connecting flights?+
Yes, if booked under the same ticket and the first leg caused the delay.
Costs
Do you charge any fees?+
No-win, no-fee. If we don’t win, you pay nothing.
Are there hidden costs?+
No hidden fees — all terms are agreed upon before we start.
Eligibility
My flight was delayed due to bad weather — am I eligible?+
Usually no, but we can review your case to confirm if it qualifies.
Does the airline have to be EU-based?+
No — if the flight departed from the EU/UK, it’s covered regardless of airline nationality.
How far back can I claim?+
Usually up to 6 years in the UK and 2–3 years in most EU countries.
Technical & Support
I uploaded the wrong document — what now?+
Contact us via the Contact page and we’ll update your file.
I haven’t received your confirmation email.+
Check your spam folder or contact us to resend confirmation.
How do I check eligibility quickly?+
Use our quick checker on the homepage—enter your flight number and date to get an instant assessment.
Still have questions?
Contact our team